How long does shipping take?
Shipping times vary according to the vendor. Shipping times are listed on each product page and can also be found in each vendor’s shipping policy.

How much is shipping?
Shipping rates are calculated based upon the product weight and where you live.
There is a shipping charge per vendor, so if you purchase from multiple vendors you will have shipping charges for each.

What’s your return policy?
The return policies vary per vendor and each vendor’s return policy is stated on their shop pages. If you are unhappy for whatever reason please make your request within 30 days.

Product Ingredients
The vast majority of the brands we carry are natural and vegan friendly. However some may include ingredients you want to steer clear from:

The natural label certifies that the product contains organic ingredients.

The Vegan label means the product is made with organic ingredients and NOT made with any animal products like honey for instance.

The presence of either one of these labels on the product page confirms that the product DOES NOT contain mineral oil, sulfates, paraben preservatives or petroleum.

If you don’t see any label on the product page then it means one or more of these ingredients is in the product.

Questions?
If your question is related to a specific product, make sure that you are directing your question at the vendor you purchased from for the fastest response. Vendor contact information is listed in your receipt that you received via email and on the vendor’s shop page.

For general questions or other support needs contact at us hello@blacknaps.org or use our contact form.